Received a text from an unknown number, which no name, which I assume was from this company as it gave a link to the website and details of my parcel on 5 December confirming delivery on 6 December, waited in all day on the 6th, 7th and 9 December, still nothing! Several attempts to call DPD, send round and round in circles, still no parcel. Text the number back that text me, no response, still no parcel. Website says next day delivery? If we ar not home when the parcel is delivered we have to do an 80 mile roundtrip journey to collect from their depot, if you can book a slot at their depot!
I am now waiting for my money back front the package supplier and they can deal with their inaffectual delivery company and the return of the goods to them.
One previous experience of this company, same thing! In future I will ask who delivery comes from, if its DPD, I will not order with that company
On two separate occasions I have now had to deal with customer service at Just Eat, as the restaurant I have ordered from has rejected the order, although Just Eat take the money!!
As it happens it was the same restaurant both occasions and I have been given to two different reasons why they aren't delivering. Yet I can order direct without restaurant and I get it delivered?
Both occasions I have struggled to get confirmation from Just Eat regarding repayment of my money, DONT use the Live chat, waste of time! Not aware of what is happening with your order, can't get a straight answer, not sure when you will get your money and really not inerested!
Shame, as when it works it is good!
Will have to wait now TEN DAYS for my money.
There are other sites like this, I will use a different one in future!
Stefan Thomas found this review useful
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