I placed an order on 12th Jan 2010, I received an email stating that my item would be dispatched within 2 days on 13th Jan 2010 and that I would be informed if there was a delay, I have still not received the item ordered and no further emails have been received despite the money leaving my account on the 14th Jan 2010.
I subsequently emailed several times 'email@example.com', 'firstname.lastname@example.org', 'email@example.com' and 'firstname.lastname@example.org' and left messages on their answerphone all with no reply. I sent an email yesterday advising they contact me within 7 days or legal action would be considered, I received a call from Rachael at Datakits stating their emails had gone down and the item would be chased and I would receive a call at 9am this morning, she wouldn't give me another contact number, no call has been received!
On another thread about Datakits i have found this that may be useful:
Here is list I'm compiling of places to report them to. (make sure you do!)
Companies Investigation Branch
21 Bloomsbury Street
Our Telephone Number is:
email@example.com (Handle datakits payments)
firstname.lastname@example.org (Network that their website is serving from)
email@example.com (datakits.co.uk registrar)
firstname.lastname@example.org (Trading Standards Portsmouth)
email@example.com (Companies House)
firstname.lastname@example.org (place where their company is registerd)
Websites to complain to
www.hmcourts-service.gsi.gov.uk (Small claims online)
wck2.companieshouse.gov.uk (Companies House)
Also there is Facebook group dedicated to this:
Hope this helps!
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