Paula Grimmett´s profile

Reviews (2)


Arrived in less than 24hrs! Excellent

Ordered a game which was sold out everywhere else, for less than everywhere else, plus free p & p, and it came in under 24hrs. Was kept up to date with emails telling me when the item was dispatched. Excellent.

Waltons Garden Buildings

Product good but service needs improvement

Ordered a greenhouse on a Saturday and presumed Next Day delivery would mean it would come on Tuesday. Heard nothing different so disappointed it never came. I phoned and was kept in a queue for over 9 minutes then cut off! Not impressed so I emailed. Had a reply to the email the following day (just after midday delivery of the greenhouse), no comment made about the phone call, no apology. I emailed to say I had received the greenhouse on Wednesday and the driver was very helpful and friendly and told me the greenhouse had only been delivered to them on the Tuesday. It needs to be made clear on the website that its Next Day delivery from the time the item is received by Waltons. I received a half hearted apology and was told these issues had been passed to customer services. Heard nothing more since.
Greenhouse is great though!

12 March 2012

Reply from Waltons Web Ltd

Please accept our apologies for the poor service you have received. It does state on our website that next day delivery is only if purchased before 1pm although we will look into making this clearer to save confusion. You should have been contacted regardless of this and answered more efficiently, once again our apologies for this and we will look into the matter.

Thank you for your feedback

The Waltons Team

Paula Grimmett´s profile

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Paula Grimmett
Female, 1970
Chipping Norton, United Kingdom