My NI Kontrol developed a fault after about 6 months and while the initial support was a bit on the slow side, when it was passed over to hardware support it was extremely efficient, UPS picked up my machine for free, shipped it out to Germany and it was fixed the same day and sent back immediately in perfect working order.
Some of the companies I've had to RMA stuff back to in the UK (where I live) have taken far longer to resolve problems so kudos to NI.
Sender supplied me with a tracking number which according to DPD's website was due to be delivered on the 31st January, checked the tracking details this morning and it still hadn't moved, rang the local depot, no answer, spoke to someone at DPD who told me it's a bank holiday, her manager reckoned it was "Hogmanay" which isn't applicable to Northern Ireland, it's a Scottish thing and it's not a bank holiday there either! So, thanks for nothing DPD, you've cost me a days holiday.
Placed a couple of orders in the past and waited more than 2 months for delivery, decided to spend a bit more and go for the EMS postage option in the hope I'd get my items a bit quicker but 3 weeks on and my order still hasn't left the far east! Their customer service is awful, you can't ring, the online chat rarely connects to an operator and if you do end up getting somebody all you'll get is canned replies. The only upside is that I paid via Paypal and can raise a claim to get my money back.
My first order with Dolphin didn't go well ... firstly despite 1 of the items being listed as in stock it was actually out of stock, they then decided to ship my entire order to a dolphin store in Bristol instead of me, they then sent an item to us we didn't order and when the actual order did turn up half of it was missing! It's the first and last time I'll use these clowns.
I wanted a Lenovo thinkpad for my wife as I assumed the quality would up to the same standard as when IBM manufactured them, after waiting 3 weeks it eventually turned up and I'm very disappointed. It feels like they've managed to find the cheapest plastic available to build it from and don't get me started on the endless bundle of crap they preinstall for you which took over an hour to remove. The screen quality is also woeful and it can't compare with even the cheapest Dell (which I wish I'd bought now instead, same price and delivery within a couple of days).
The local coverage through Orange where I live is awful, it doesn't get much better anywhere else in Northern Ireland. The orange web site has endless security certificate errors and for weeks nobody was able to access their online accounts and as for the staff, it's more proof that outsourcing doesn't work. One day I actually managed to get through to somebody in an English call centre who openly told me that their overseas staff could speak to and deal with customers however they pleased without any recourse, I'd like to not believe that but after being lied to 3 times about the delivery of a replacement handset unfortunately it proved to be true.
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