Lady Vivien Chailey´s profile

Reviews (6)

Administration communications very poor

1) send parcel to Oz
2) email to say not collected
3) email to say collected
4) email to say delivered
5) email apologising but confirmed not delivered
6) phoned Oz parcel delivered but NO email confirming delivery

Not impressed at all

16 July 2013

Reply from


I am terribly sorry for the inconvenience caused on this occasion.

I have looked through your order and I apologise that on this occasion emails were sent that caused confusion with the status of your order. Unfortunately, these emails are sent using the information from the couriers tracking and on this occasion it would seem that when the courier marked off the delivery as 'Delivery Arrange' a delivered email was sent to you in error.

I am sorry again for the confusion and inconvenience caused and I will have this looked into for you to do what we can to ensure this does not happen again.

Please do not hesitate to contact us on if you wish to discuss this matter further.

Kind Regards,



Bring back Lord Sieff

This is not a trendy shop for teenagers - it is a shop for housewives and clerks! So say Lord Marks. Let us not forget that there are some very fashionable housewives and clerks and it is about time that this disintegrating company went back to its original philosophie


Excellent quality

This is the only supermarket where the customer counts. The service is exceptional and you are always treated with courtesy and respect - the same can no longer be said of other major supermarkets who treat you as a till filler and nothing more. Good old fashioned service is the order of the day with Waitrose. Thank you

John Lewis

Simply the best

Very customer focused. Merchandise is of an excellent standard. Customer service second to none. I love this store


Fast andefficient

Excellent service and speed of delivery is now second to none. Thank you


Fast and efficient service

Thank you for such a fast efficient service. Your speed of delivery is as excellent as the products that I order. Your reminder service is a great boon. Thank you for being such a reliable company to deal with.

Lady Vivien Chailey´s profile

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Lady Vivien Chailey
United Kingdom