I was contacted by Hermes to say that they had tried to deliver but despite my being at home all day, they were unable to gain access to the property. I waited in all the next day as they promised they would redeliver then but again nobody turned up. When I checked the status of the order I was told the order was 'refused'. I have not been contacted by the company about a refund and so far they have failed to answer my emails. A very poor service so far!
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