Website said I had booked a van - but didn't show up in my bookings. When I rang to check, they said booking was invalid, they don't let you take vans overseas any more but they had taken my cash anyway!
Totally unacceptable - thank goodness I bothered to check otherwise I would have been waiting on the day for van to be delivered (apparently they don't do that any more either)
And not even an apology when I finally got through on their phone line (10 minute wait for that as well) - utterly attrocious
Now waiting for cash to be refunded - let's see how that goes....
DON'T USE THEM - EVER!
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