didn't leave a card at door, delivered it to a stranger and are not answering phone or returning messages. i still dont know where my parcell and its getting desperate.
Tonii Simpsonn found this review useful
DIDN'T SEND ME EXTRA BIT OF KIT I PAYED FOR, PHONED THEM UP THREE TIMES TO BE TOLD I HAVE TO GO ON LINE AND ORDER ONE. I HAVE ALREADY PAID FOR IT SO THEY HAVE JUST STOLE MY MONEY. TRYING TO CANCEL AT THE MOMENT. I'VE BEEN LIED TO, INSULTED AND HAD ONE LASS SAY SHE FINISHES IN 20 MINUTES AND CAN'T BE BOTHERED TO DEAL WITH IT.
THE WORST I HAVE EVER COME ACROSS.
ORDERED A BATH SUITE AND GOT A PHONE CALL CALL DAY BEFORE DELIVERY SAYING THE BATH ISN'T COMING BUT THE REST IS. I WAS THEN GIVEN UNTILL 5.30 THAT EVENING TO DECIDE IF I WANTED TO CANCEL OR NOT OR HALF THE STUFF WOULD BE DELIVERED. I HAVE TAKE TIME OFF WORK AND BOOKED IN CONTRACTORS TO DO THE WORK, SO I ASKED TO CANCEL BUT I WOULDN'T GET A REFUND IN TIME TO BUY A DIFFERENT ONE FOR WHEN THE CONTRACTORS ARIVE. ONLY OPTION I HAVE BEEN GIVEN IS GO ONLINE AND PICK ANOUTHER ONE, I DIDN'T SPEND A MONTH LOOKING ROUND THE SHOPS TO JUST PICK ONE IN FIVE MINUTES ONLINE.
TOTALLY LEFT IN TROUBLE AND OUT OF POCKET TO BUILDERS. HOW DO YOU NOT KNOW YOU YOUR STOCK THE DAY BEFORE DELIVERY. WICKES SEEM TO PUT GOOD OFFERS ON TO BUILD UP LOTS OF SALES AND THEN CAN'T DELIVER AND OFFER POOR ALTERNATIVES. NEVER AGAIN WILL I USE THEM, RATHER PAY MORE AND SUPPORT LOCAL TRADERS I CAN TRUST.
20.05.13 - wickes has just done it to me again, was supposed to come on friday, got a phone call late thursday telling me it wasn't coming and now can't give me a new date. I have now half the suite i dont want if the bath isn't coming, I've waisted 2 of my 20 anual days holiday for something that isn't coming. I've now lost the contracters i booked as they aren't willing to be messed around again. i still have no idea when its coming and i can't get a refund as i have the sink and bath ( i didn't want it, i was advised to take it). in a mess with no answer when its coming.
been ordering off chemical for a long time and they've been really good. there delivery is quick as it possibly could be. Only problem i've had is with one record i bought and it looked like it had been kicked round the floor and was scratched to death and didn't play, i was off on holiday the day after so missed my chance to send it back, they might off given me a refund if i had sent it earlier. wish they were abit cheeper for vinyl but thats how it is now and i wish they included vat before checkout aswell but genrally a really reliable company. still use them when i can aford vinyl.
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