I wrote a negative review on the 'service' my family received from Electricshop.com. It was effectively censored and removed from this site (a brief summary: the incompetent Electricshop delivery driver damaged one of our kitchen units; we reported this to Electricshop but the company effectively accused us of lying and refused to take responsibility - absolutely shocking 'customer service').
Not long after my review had been posted, I was contacted by a member of the Trustpilot team who informed me that it was being removed due to lack of evidence. I had provided a genuine order number and even went to the trouble of sending Trustpilot a photograph of the damage, but unsurprisingly, this seemingly deceptive site decided to side with their client Electricshop, which, like many of the businesses that are featured here, pay a fee which gives them extra control over and approval on any reviews submitted. Therefore negative reviews are culled whilst any positive feedback is naturally left alone (Chris Hasby's review below confirms this).
If you'd like an idea as to how unethical, unreliable and untrustworthy this site is, a site which is ironically called TRUSTpilot (a classic example of Orwellian doublespeak in practice), simply compare the Trustpilot ratings and reviews for Electricshop with those on reputable, bona fide independent review sites like Reviewcentre.com; the former are whitewashed and glowing, the latter largely negative and scathing - which pretty much reflects my personal experience.
Of course, it wouldn't surprise me if the Trustpilot team chooses to delete this review - as I have shown, this site doesn't take too kindly to consumers upsetting its overseers.
However, as a published journalist, I don't take too kindly to being censored and am already contemplating a deeper investigation into this company's seemingly dubious practices which could potentially be a complete PR disaster for the site. Any further censorship of my valid views could in fact be a catalyst to my further delving. Incidentally, I've already discussed the matter with several journo contacts of mine, who are as equally concerned as I am about any accusations of bias and collusion.
My advice: take every overall rating on this site with a pinch of salt. In fact, I really do suggest you look elsewhere and never navigate here again.
And to the team at Trustpilot, shame on you for working for a site that appears to mislead trusting members of the public in such a cynical, deceptive way.
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