George Brewer´s profile

Reviews (2)

City Link

Profits Before Customers. No Customer Service.

Sadly, CityLink are a company that no longer wishes to communicate with its customers, not on a realistic basis anyway.
To cut a long story short, I waited in a whole day for a delivery only to discover late that day that it had been bumped back a day, for no reason.
I went to their website to try and get a contact number which they duly display, however all of the phone numbers listed all point to the same automated service. You cannot speak to a human being. In desperation I posted a public Tweet to @CityLink expressing my frustration and disappointment. They responded quite quickly and sent me an email address to write to. I sent an email immediately. That was two weeks ago today. Still no reply.
Does CityLink have a customer service department anymore? It would not surprise me if they have laid them all off and spent their savings on a shiny new website and an automated phone system that no-one answers.
My delivery did arrive a day later (later afternoon!) however there was never any explanation as to why it was a day late and there was never any apology for what was for me, a massive inconvenience. CityLink is another company guilty of compromising customer service - and service generally - in order to boost profits.


Cheap tyres, but at a price.

To Camskill's credit their tyres were by far the cheapest I found anywhere, however the credit stops there. When I initially rang to place an order the sales person I spoke to was so off hand and rude that I actually went to a rival company and said if they could price match then the deal was their's. Unfortunately they couldn't. Grudgingly I returned to Camskill to place my order, only to be told I could not order over the phone.
The website very clearly states that you receive your tyres two days after placing the order. What it does not so clearly state is that this is not guaranteed. I stayed in a whole day on the due day, only to discover the scheduled delivery had been put back a day. Neither Camskill nor CityLink offered a response as to why it had been put back. Camskill merely added that delivery is not guaranteed.
Like I say, probably the cheapest tyres you can find online, however the customer service is abysmal and the courier unreliable.

George Brewer´s profile

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George Brewer
Male, 1966
London, United Kingdom