I had never heard of Arbico before finding their site through Google but the reviews were pretty good so I decided to send an enquiry to them and another firm recommended by my son. The two replies to the same query were very different. Arbico actually answered my question and the other firm didn't - just fobbed me off and gave a phone number to ring. So the order went to Arbico. They wrote back with some sensible suggestions about modifying the order; then an email arrived to say the final testing was being carried out. Shortly after that, the computer arrived well within the estimated delivery time given on their website.
I thought there was a problem a few days later and sent an email to Arbico before realising that I just hadn't connected one of the leads correctly. The response was prompt, comprehensive and to the point.
Arbico actually listen to their customers and think about what their customers need. This is a rare quality and one which surprises and delights me after many years of wrestling with telephone menus and people who read from company scripts. And the computer is excellent, just what I wanted.
I ordered a sound card from computerwebstore on 29 December. Payment of £37 was taken from my bank account on 4 January. I started emailing them on 15th January, first of all asking for an update on progress of the order and later on asking for a refund. So far (30th January) they have not responded and the sound card has not been delivered. Hope this will help to warn other potential customers to take their business elsewhere.
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