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Worst consumer experience of my life

Ordered a product in early January 2012 - never received it and never got any replies to my queries on their automated order response form. Rang the owner Mike in early February. He apologised, said he had supplier problems, promised to check and ring me or email me. He never did. Rang him again and he started complaining that he couldn't cope with his business and was slumped over his computer at nights because he was so tired!! Promised to send my a cheque refund for my purchase that same evening. That was two weeks ago and still haven't received the refund. Phone often engaged. Looks like I will have to resort to legal means to get my money back. DO NOT BUY ANYTHING FROM THIS COMPANY. Nick A, Northamptonshire, England

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N Atkins
Northampton, United Kingdom