Terrible customer experience. Hertz claimed that damage had been done to the car by me, when it clearly had not. They then said that the repair charge would be £300, for a scratch so tiny, that the ordinary human eye would have trouble noticing it. The root cause of this was that Hertz took over an hour to process my booking at Liverpool airport, which meant that I was late, and unable to check the car thoroughly prior to departure, but thought it would be OK, as I did not realize I would be dealing with such unscrupulous characters. They made me sign the form before I had even seen the car! I firmly believe that this scratch was on the car before my rental period commenced, and that this is a disgraceful attempt to screw an innocent customer out of several hundred pounds.
I asked for common sense to be applied, but this fell on deaf ears initially. I will continue to ask until those misappropriated funds are returned. I regularly hire cars for work and pleasure, but will never use Hertz again unless this is agreeably resolved, and will seek to ensure that colleagues, friends, and family avoid also.
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