I recieved a sub standard dress from them just before xmas, it was for a gift. I contact them via email (no phone no on site) and had no reply so sent it back following instructions on label, via collectplus. I contacted them again a week later, no reply, so eventually resorted to writing on their facebook wall, where I was told instantly to allow 15 working days for returns to be processed! I replied I wasnt happy with this, as it was unacceptable to effectively be made to wait a month altogether for a refund for faulty goods they had supplied. I quoted the law regarding this, as Im a law advisor and was told that if I continued to post I would be blocked! Then they tried to say it hadnt arrived, despite the courier stating it was delivered 4 days ago! If you are in ANY doubt about misguided then read their wall, its full of complaints, about items not arriving or faulty goods not being refunded. this company need investigating further by Trading Standards urgently, as clearly it is gaining disgruntled customers by the shedload each day.
I have still to recieve my refund of £40
There is a reason why this company sells so much through groupon etc, they are junk, received my watch 5 weeks after order placed, no correspondence whatsoever and it was clearly unfinished, the strap was broken, obvious to someone who must have packed it! I contacted them 9 times, with no reply, in end contacted groupon, but never got postage refunded, they are the worst customer service you will come across, if they bother to reply.. After much threatening with oft etc, they told me send it back, which I did, surprise nothing then, no refund no email no replacement. Despite numerous emails, its now 11 weeks since I paid and I want to ensure that others dont fall fowl to this horrendous company who seem to value their customers as nil.. do not buy you have been warned!
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