Very helpful with product info before purchase with the online live chat and keeps you well informed by emails with the process throughout even with tracking info for delivery. Ordered thursday and got it delivered following monday. However, our toilet was delivered all smashed in by the UPS courier, (tip: don't order your products that are going to stay in depot over the wkend as from our experience, chances are things do get broken or smashed in!) not Victorian Plumbings fault, in fact, they were excellent in immediately dispatching another using next day delivery and got it by Tuesday! Downside is that I now have a Very heavy smashed up toilet to dispose off! highly recommend Victorian Plumbing, and will buy our stuff from there from now on cos I have also used the other renoun bath store dot com and their service isn't half as reliable. Ordered different item on the same day at this web site but no update of order and was 2 days later on delivery than VP!
I had to phone up to check stock level for the pair of shoes that I wanted and the lad in one of the shop immediately got on the case to find the one and only pair left in their chains of shop with my size and colour I wanted and whilst I was on the phone to him, he made the link live online for me to purchase! Excellent service! Plus a free trendy BASE carrier bag! ;)
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