Simple, easy to understand, web-site.
Good phone support.
The flight from Birmingham to Edinburgh was fine - friendly airport & cabin staff, comfortable aircraft.
The REAL problem is with Flybe's own and their contractor staff at Edinburgh.
Firstly their cabin baggage allowance is 10% smaller than everyone else's, BUT they don't make that clear (use VERY small print). Then they let you fly north with the bag, but on the way back they want to charge you because they want to put it in the hold. Inconsistent, an exit from Scotland tax, or just Edinburgh staff incentivised to wring the max from travellers (where the bag DID fit the frame the gate staff then weighed it to see if they could tax the pasenger that way! All their Edinburgh staff were unhelpful to the point of being confrontational - not what one expects in a business where service is paramount.
and the captain on the Edinburgh Birmingham flight gabled his intro message as if he was trying to break a speed record for a bet.
This on top of being told, when I had to cancel one leg of a return flight, that it wasn't worth reclaiming the tax (actually it was!), and I couldn't keep the seat for more leg room, if I didn't release it back to Flybe for them to sell again the return leg would be cancelled.
There are buidget airlines, and then rip og=f Flybe. You can guess who will be using next time I fly.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook