SalonSkincare

Awful customer service

A guy called Andrew has been just ghastly: I've been a good customer for years but had a reaction to a product. He was the most ghastly person ever making it very difficult to get sorted. I was shocked. He even stopped an order that I'd paid for going through so I had to do more work on that. I said I wanted to complain - who was the CEO and also the press office, as I'm a journo, and this was his lovely reply: 'We really will not tolerate any more of your silly threats, I don't really care what your employment is it makes no difference to me whatsoever.' Nice eh? Behind the lovely website and products, not so nice...