D Castleton´s profile

Reviews (2)

Transair Flight Equipment

Poor. Item out of stock but no notification

Having ordered an item on line, I had an acknowledgement of my order but the status was never updated. I phoned after two weeks and was told that the item was out of stock but they had been too busy to let me know! Hopefully should revive the item in three weeks

07 January 2013

Reply from Transair Flight Equipment

Dear Mr Castleton,

I regret that due to the reduction in working days over the Christmas and New Year period and staff sickness, we have been unable to contact all of our customers about stock availability. Now that the holiday period is over, and all our staff back to work we are working on contacting anyone we have missed.

Kind regards,

Andrew Bacon,
Customer Services

Redhillappliances

Fantastic Service

I ordered my Miele dishwasher online one evening. First thing next morning I got a call to tell me the delivery date and that I would get another call thew day prior with a 3 hr time slot. They phoned me in the evening of the day prior to confirm a delivery date and time.
The delivery was made exactly when they said and the whole transaction has been really well handled.

D Castleton´s profile

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D Castleton
Reviewer
Male, 1965
United Kingdom

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