I ordered a cross-trainer on the 27th Jan. Sweatband e mailed me 28th to contact them to arrange delivery. I did this but they could do nothing as they said their computers were down. I told them that I could take delivery 24/7 and they seemed happy with this. I phoned today 2/2/10 to check on the progress and was told the order had not been dispatched and that I need to speak to someone who was not available and he would call me back. I feel a saga developing I will keep you informed.
Update 16/2/2010 The York X302 arrived 8/2/2010. After buildng it I gave it a quick test and it seemed to work fine. The next day I got prepared for a training session, after about 20 secs of light training something heavy inside the back flywheel broke. I contacted York and sweatband and after several calls sweatband promised to (that day) pass on info York needed before York could organise an engineer to call. After several days I contacted York for an update and guess what (surprise surprise) Sweatband had not passed on the required info. (more phone calls) After speaking to York today I find at last I am at the start of the process of getting my machine repaired. the saga continues........
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