I w ill never shop at Iceland again.My 80 year old mother is one mum who will not be going to Iceland! She had shopping delivered yesterday from their Ashington store and over £17.00 worth of goods were missing .However because she had signed the delivery slip it is her fault not the drivers and she cannot have the goods .Their customer care line gave the same reply.So beware when using their delivery service ,make the driver wait till you have unpacked your shopping before signing the slip or it could happen to you.It says in their delivery Terms and conditions that missing or damaged goods must be notified to the store within 24 hours .My mother notified them immediately but to no avail ,they have just said tough!
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