Wow. Bad bad bad experience, didn't expect it from a popular retailer.
Firstly they have overcharged my card from the orders I placed, they have taken a higher payment than the payment that I authorised and I have e-mails to prove this - I've been told this is illegal but anyway, I haven't even received the items that I've been overcharged for, I've e-mailed twice- no reply, called, was on hold for 20 minutes and had other things to do so had to leave it, yet someone has loads of time to tweet me back to say to contact the customer services - what's the point - maybe that person could actually spend some time replying rather than being a jobs worth - we can all google the helpline number.
Definitely won't be using again and judging from all the bad reviews here a lot of other people won't either, H&M clearly haven't grasped the online shopping world yet.
My friend and I bought costumes and hers was delivered with a massive rip in it! As it was the day of the event she had to repair it, mine came looking nothing like the picture with accessories that would only fit a child. It took us both several e-mails and posting on their facebook to get a reply and even then the solutions weren't what I would deem as reasonable. Would stay well away in future, massive rip off.
I have mine and my mum's contract with them, after a few months, my phone started cutting off calls every few minutes as did my mums, they told me both phones must be faulty, so we both now have brand new phones and still the same - so very expensive 'advice' from o2. I have phoned/e-mailed/live chat with them and they have more or less just said 'oh well the coverage says ok in your town' - not offered any sort of solution, it can be seen on my bill that phone calls constantly cut off. Friends of mine are having the same issue so it is definitely o2s issue. As long as they have your money they don't care!!!!
Stephanie Jade Rogers found this review useful
Booked probably 10 holidays through travel republic, I find they are generally very good! One tip I would have... I needed to change a room from 2 people to 4 people (it was a 4 person apartment anyway) - travelrepublic wanted to charge me £20 just to alter it, even though the room was the exact same price, so I contacted the hotel direct and they said it was not a problem, therefore saving £20!
I wish i'd never ordered!!! Next day delivery took 8 days, 4 e-mails later no reply, all the dresses had to be returned - some were faulty. No response no refund.
Hello pippa I believe I have received an email from you before amongst the 20 something emails I have sent back and forth being told so many different things by your staff. All I want to know is when on earth am I going to get money back? I've been told 3 different things by your staff yet not one of them can confirm or give me a straight answer, is what you're doing even legal??? Advertising next day delivery but never actually doing it and keeping peoples money?? I want my refund through straight away, is this why you don't provide a contact number??!!
Further to the comment you just posted as a reply, if I had wanted budget tyres I would have purchased them but I ordered and paid for medium range, your company should have price matched the closest mid range tyre as it was your mistake yet you were not willing to do that. Instead you took my money, left me waiting an hour at the fitting centre, I booked time off work, used fuel getting there and back and got nothing. I have my MOT now that my car will not pass because your company couldn't deliver. I have called and left my details at your complaints department and had no call back and sent an e-mail with no reply. Says a lot about customer service.
Reply: The guy at the fitting centre and the woman on the phone from your company told me that you did have an alternative tyre in stock but you were not willing to price match.
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