Purolator is extremely disappointing. Normally, I wouldn't write any review for any complany, good or bad. But company is huge, they have to be more strict with their workers. I've had on 4-5 occassions a "address correction required" which is apparently supposed to mean that the driver came to the door and it was the wrong house. They then send the package to the warehouse for pickup, even though someone was home when they "came to the door"; this is another way of them saying, my shift is done for the day, i'm not going to bother with the rest of the packages. By the way, purolator's bourndaries for Depots are very messed up. I have to drive 20-25 minutes north for pickup, when there is a purolator 5 minutes south of me. BUT, what is worse, the homes that are north of me go to the depot south of me, when they should be going north and i should be going south. No sense in this company. BUT, i have to say, their customer service reps on the phone are nice (if you can reach one!), which is why i gave a 2, otherwise, it would be a zero. i pay for a delivery and have to go pick it, what a useless company. UPS has never had a problem coming to my door. I will purolator straightened up and treated it's customers better. drivers should be reprimanded for not doing their job properly. if their shift is over, another driver should take the package and drive it would the same day. unbelieveable.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook