Having used Sweatband before and been impressed with the service I ordered a new swimsuit and a pair of goggles. The items arrived within three days but the swimsuit was a size larger than that ordered. My dilemma - do I try it on, after all we try them on in shops having taken the necessary hygiene precautions of not removing all our clothing! I did so and the fit was still OK but was a little large - now what? The following day I received a request from Sweatband to review their service - which I did, stating I had been sent the incorrect size swimsuit. Jessi responded very quickly and checked the order and agreed that the error was theirs, they had sent the incorrect size. As it wasn't possible to return items that had been tried on Jessi has organised for a refund of the cost of my swimsuit - something I hadn't expected and was very generous - thank you! She has warned me the refund could take 30 days so I will keep an eye on this (having read another customers review about refunds) but I'm sure if I have further problems that Jessi will be on the case straight away. Excellent customer service Jessi, thank you!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook