Laura ´s profile

Reviews (1)

Dolphin Music

Returns process is a shambles!

After ordering a guitar from Dolphin, it arrived quickly. However, there was a problem with it. I contacted them to arrange a replacement which eventually came after many excuses as to why it took so long and it turned out that the replacement had a problem too. A third guitar was finally sent out which was fine however, we now have the two faulty guitars still awaiting return, weeks after the original return request. The courier company has been blamed for them not being picked up but this cannot be true. They simply haven't arranged it. I wouldn't use Dolphin again.

Laura ´s profile

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Female, 1988
Cornwall, United Kingdom