I love this company, fast deliveries and returns. Very good customer service I could shop in there all day, everyday. Very friendly website, they respond to most of their reviews left by customers. The majority of things that I have purchased are of very good quality. They are professional, and seem to value their customers which is refreshing.
This company is absolutely atrocious, the customer service team are in desperate need training, however I must say the Parts Replacement Team are in a different league they are professional it's a shame there apart of the whole company.
I ordered the four door Ibiza wardrobe which had several parts missing, and two months to resolve. I literally had Yodel and Very on speed dial trying track where my order was. Excuses I received, Yodel delivered to the wrong warehouse, Oh it has not been dispatched as yet. Someone didn't order the replacement items. Never ending stories. Then I had a knock at my door at 6AM which was YODEL, shockingly out of order as they are meant to call and arrange the appointment and 6AM, really!!! my family were sleeping and they woke up my neighbors too.
I also ordered the five Chester drawer too which looked nice but not secure at all. Waste of money.
There delivery team Yodel which used to be Home Network Delivery are the worst company to ever hit Britain. I will be writing a firm letter to Trading Standards as they are negligent of a million things absolutely incompetent the customer service team are the worst I really would not blame the drivers at all.
Everyone stick too NEXT and MARKS and SPENCERS they are more expensive but have high standards in both customer service and items.
(Sarah Andrews) is very unprofessional it is a very bizzare and disgusting company. I have reported them to trading standards and I think we should let BBC watch dog know also.
I am waiting for my refund too and if I don't I will be taking them to court and I will go as far as the newspapers just to prove the point that they are parasites.
kat found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook