I had been with Talk Talk for over 8 years and over the last 18 months the broadband service became increasingly unreliable and slow. Their customer service seems to be designed to prevent you from resolving technical issues. It also requires the user to know detailed technical knowledge, in order to explain that the issues exist within the Talk Talk network (not my home socket, my router, my BT open reach connection to the exchange etc etc). After weeks of providing technical data the Talk Talk engineer (based in India) finally agreed it was a problem within their network. I waited for a further six weeks for an engineer to fix this issue and simply decided that it was plain stupid to continue paying a company who had no desire (or technical expertise) to restore my service. All of my broadband network issues were immediately resolved when my service was switched to another supplier.
This was a great company but lack of investment in network equipment and people is pushing its customers away.
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