Aviva

Double your premium without telling you

Was quoted £840 for 2 car policy, mine was £650 of this with 1 years NCD. Aviva wouldn't accept proof of this as was with Admiral on joint policy. This increased premium to £1694 total. They took £854 from our account without a letter or phone call or email. When I phoned to query and asked what % 1 years NCD was the customer service person didn't know then came back with 50%. Surely this would just double the premium on my car but was told new premium was correct. Will be going elsewhere for both cars and did a new online quote with Aviva(bearing in mind we were new customers in November) to check which was £825 with no NCD for me. Makes no sense at all.