I ordered what I thought was a wirelss imusic pillow, however the produce which was delivered was not wireless at all. Comparing it to the pictures on their website, it was the same so I must assume that their product description is incorrect. When I emailed to let them know, their reply was 'sorry to hear your product is faulty'...so they obviously didn't read my email at all. I wanted to know if they could swap it for the correct product...if they even stock it. The product works fine, but it's not what I thought I was buying. I expected their customer service to be better - I understand it's a busy time around Christmas, but it's quite clear they didn't read my email at all, and other shoppers will now buy something but receive a quite different product.
I wasn't sure about ordering a beanbag online without having seen it in the flesh first, but it seems to be the only option! Although the model used in the pictures for the one I bought looked really awkward and uncomfortable, the pictures of the beanbag itself looked just the perfect size. It arrived in excellent time, was a good price and it's really comfortable. Really pleased.
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