Matthew´s profile

Reviews (3)


Complete incompetence

Engineer came to connect line, couldn't get it to work but said it would work later and left. He was dismissive of my explanation of the likely problem. I was unable to receive calls.

Next day phoned Customer Services. Spoke to several employers, many of whom very difficult to understand and I had to explain the problem three of four times before any of them understood what the problem was. I was told that the problem couldn't be fixed 'due to a technical problem' but an engineer would ring me back later that day. No telephone call.

A week later I checked online and my fault report had been closed, but still no working telephone. Phoned customer services again spoke to various people who couldn't help. Eventually spoke to someone in a different department. About 30 minutes into the call I was put on hold, only for me to be redirected to the message saying that my call was in a queue. At the end of an hour-long conversation they still couldn't sort it out at that time 'due to a technical problem' but I would be phoned the following day.

MEANWHILE I was automatically signed up for paperless billing because I was going to pay by direct debit. I have tried over three weeks to log into my online account but have been unable to log into my account because whenever I try to confirm my email address (by clicking the link in the email they sent me) I get a message saying that due to a technical error my address cannot be confirmed at this time. Today I spoke to the billing department at great length. After being put on hold four or five times (often 'due to a technical problem' I eventually had my previous online account closed and a new one created. I was sent login details, but these are not recognised when I try to log in.

So I still cannot receive calls on my phone and I can't get online to view my bill and find out what sums of money they're taking from me! I can see weeks of stress and annoyance ahead...

SDS London

Great service, good price

Ordered some items online; descriptions were accurate, price was good and delivery was prompt. Just the sort of service I would hope for!

Nevada Music

Excellent shopping experience

Ordered pair of monitors on Tuesday night at very good price and they arrived promptly first thing Thursday morning, very well packaged. Communication was excellent. Just how online shopping should be.

Matthew´s profile

profile image of Matthew
Male, 1981
Windsor, United Kingdom