Engineer came to connect line, couldn't get it to work but said it would work later and left. He was dismissive of my explanation of the likely problem. I was unable to receive calls.
Next day phoned Customer Services. Spoke to several employers, many of whom very difficult to understand and I had to explain the problem three of four times before any of them understood what the problem was. I was told that the problem couldn't be fixed 'due to a technical problem' but an engineer would ring me back later that day. No telephone call.
A week later I checked online and my fault report had been closed, but still no working telephone. Phoned customer services again spoke to various people who couldn't help. Eventually spoke to someone in a different department. About 30 minutes into the call I was put on hold, only for me to be redirected to the message saying that my call was in a queue. At the end of an hour-long conversation they still couldn't sort it out at that time 'due to a technical problem' but I would be phoned the following day.
MEANWHILE I was automatically signed up for paperless billing because I was going to pay by direct debit. I have tried over three weeks to log into my online account but have been unable to log into my account because whenever I try to confirm my email address (by clicking the link in the email they sent me) I get a message saying that due to a technical error my address cannot be confirmed at this time. Today I spoke to the billing department at great length. After being put on hold four or five times (often 'due to a technical problem' I eventually had my previous online account closed and a new one created. I was sent login details, but these are not recognised when I try to log in.
So I still cannot receive calls on my phone and I can't get online to view my bill and find out what sums of money they're taking from me! I can see weeks of stress and annoyance ahead...
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