Do you enjoy paying something and then receiving nothing? Didn't think so; in which case don't use this company! I recently ordered my regular contact lenses online from this company having ordered from them before. In the past when I placed an order, I received several emails confirming the order and shipping, but on this occasion I received nothing at all. Unsure as to whether or not my order had gone through, I checked my credit card. Sure enough, they had charged me. Instead of writing the order number down I took a screenshot (a good move considering I am now having to take action against them through my credit card company). I then sent them an email with a copy of the screenshot. I received my first and only response from them about my order. They sent an email back saying that my order would be shipped in 1-2 days. I then waited for the delivery to arrive. Nothing! So I sent them an email saying that I had not received anything. This time I received no reply from them. I then sent another email saying that if I did not receive a reply or the lenses, I would proceed with action through my credit card company. Once again nothing! Currently, I am in the annoying process of going through my credit card company to try and get my money back. So if you actually want to get your lenses, it would be best to go through another company. There are plenty of other companies selling lenses online. You don't need to pay the expensive high street prices, but then again you don't need to be completely had either.
Chris found this review useful
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