I have ordered several things from this site. They are clearly displayed and described, and the range of choice is good. Orders are dealt with swiftly and you are kept informed about delivery, which is very efficient. I would always go to this online store first for the sort of stuff they sell.
When I wasn't sure which cat scarer to buy, I noted that Bill Pilkington put a telephone number on the site in a manner which suggested that it would be answered out of hours. I rang on Saturday afternoon on the off-chance and Bill answered it and gave helpful and straightforward advice.
We should all deal with people who give customer service like that. I certainly will (and subsequently did).
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