I wanted an uncommon size of towel rail and was prepared to wait for it. It was listed as available.
On receipt of my order, this supplier phoned me to tell me it was not in fact in stock in the warehouse and to let me know what my options were and I said I was prepared to wait up to one month. The goods arrived within the first week.
I appreciated the personal touch which meant that it was possible to process the order rather than just cancel.
When on the website looking for period handles to suit our renovation of our grade 2 listed house, I came across the new Shepherd's Crook window fasteners and stays from Ludlow Foundries. On navigating through I saw that the stays were available in pewter but the window fasteners did not appear in pewter finish from the search page whereas the stays did. I had to hunt some to confirm that the fasteners were also available in pewter.
I also has some problems with the payment pages with 3D Secure not returning with the result from the card provider and had to finish the transaction manually by phone the next day to get my card charged and confirm the order. There was no problem with that as they had the full order details on tap.
We got a good discount triggered both at item count of 10 or more of each type and also at total monetary value of the order over a threshold, so feel that we got a good deal.
The fact that the window fasteners also include a grub screw type locking mechanism means that we get a lockable fastener on the windows without the cost of external and unsightly extra devices, a real aesthetic plus, and yet satisfy the need to confirm to insurers that the windows are lockable.
Service was good and delivery was prompt. The actual finish is beautiful. Photos do not do it justice.
We are very pleased.
Ordered the goods, got the goods in a few days, goods were fine. Normally that's it, end of story. Then I got follow up emails to check if everything was OK and offering remedy if not and this happened several times. Almost unheard of these days in UK where now it is mainly a matter of companies distancing from customers through automation. PlumbWorld respect the notion that the customer is important in no uncertain manner. I'm pleased to do business with you.
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