About a year ago I ordered a mobile phone from Play.com. Having ordered countless gadgets through Amazon, I expected next-day delivery, or at least within four or five days. This didn't happen. The phone, in fact, never turned up. I emailed Play.com but they refused to do anything about it until 28 days had passed, during which time I was without phone and the money I had paid for it.
This experience really soured me to Play.com and I didn't see myself using them again. Nevertheless, about a fortnight ago I wondered if they had improved at all and placed an order for a wristband for jogging. The next day I had an "Item has been sent out" email but, to date, some nine days later, it still hasn't arrived. When I emailed Play.com about this they said that they would not look into it until 15 working days (so three weeks) had passed.
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