twice I have flown with Delta and every time the flight has been delayed.
My 2nd and last flight ever with Delta was last August to New york the flight out was delayed by 4 hours which resulted in me missing my train and pre-arranged taxi on the other side, and all i got for my trouble from Delta was a €7 food voucher
on the way home the flight was completely cancelled due to the hurricane (no bodys fault) however after spending 18 hours on the phone to try and reschedule a flight home when I got onto the customer rep, half way through the call he hung up or we got cut off but either way he did not ring back even though I had given him 2 contact numbers. My husband had to eventually ring from Ireland and Delta charged him €900 to reschedule the flight for 3 days later. We eventually got the money back several months later, but it probably cost me the same amount in phone calls to reclaim it. The flights themselves were ok, but even the rescheduled flight was delayed going home. These are not nice people to deal with, they are incompetent and have absolutely no respect for the customer the very person whose money keeps them all in profits and jobs.
I never received 1 cent in compensation from them for the delay, there was no reason why I could not have gotten an earlier flight and I have never received an apology, I missed an important hospital appointment and my husband had to take 3 days unpaid leave from work to mind our children.
Use this airline at your peril. They are full of hot air and have no regard for the customer when something goes wrong.
flight was snn-lhr.
fair price and plain was comfortable and clean and flight was on time.
Please don't be fooled by the lovely lady from the new management company, she rang me yesterday and told me she would ring be back the same day with a delivery date after she had checked with the freight company. She then asked me to change my review on the strength of this. Well i'm not going to change it, but I am going to say why am I surprised she didn't ring me back. How much money are these scumbags wasting giving people the run around, why can't they just say they are con artists and have stolen our money.
Kirsty Hunter found this review useful
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