It's my first stop before I shop.
Always a good choice if you want a good cross section of reviews by everyday people.
I would recommend that all people read up on the products or services here before making a decision to part with their money.
Ordered Christmas eve via Amazon ... easy transaction ... email confirmation received ... only problem was none of the links for tracking orders worked in the A.D email ... tried going to their site but still no use ... called on the 28th and was quickly put through to a sales person ... very friendly and helpful ... I had paid for next day delivery but as it was Christmas week I did not mind being told that they were delivering my item on Saturday 29th ... received a message via phone to say delivery would be between 7 and 10:30am ... I thought this strange as their website said Saturday deliveries started at 8am ... I had to call again at 10:30 due to having heard nothing ... the deliveries were approx 1hr behind ... 11:25 and HIWAY arrived ... two very polite and helpful men unloaded my item ... even though their trolley had blown a tyre and they had to carry it between them ... fortunately it is not that heavy ... they put it where I asked and all was signed for ... I have read some of the reviews but can only speak as I find ... would order from A.D again and have no quarms about their using HIWAY Deliveries ... thanks to all concerned
The harness I ordered did not fit (my fault not BDW)... One phone call ... It was all sorted ... Replacement larger size sent out to me that day and I returned the smaller one ... Refund as soon as Big Dog received it ... Happy dog with new harness that fits a treat ... If only all companies were like Big Dog World... Please Please don't change as you grow ... I would hate to have to look for another now I have found you ... Excellent work Big Dog World
Whole experience was easy and quick - also the delivery man was very helpful and placed the box's just where I asked (as one was quite heavy)
so will order again.
One thing I am confused about, the email wished me 'Happy Christmas and New Year' is this late for last year or early for next??? ;-)
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