Trustpilot

Frustrated at every turn

I had wanted to write a review of a particular company, but when clicking on it am told I need a validation code, with no instruction on where to obtain this. My order number doesn't seem to be the key.
Unfortunately, one of the features of this company is that they restrict the mode and content of communication. I had hoped that writing a review here would at least contribute to warning others, but even at here I have been frustrated.
I think this site is a good facility, but don't understand why you would restrict the ability to review a company.

15 March 2012

Reply from Trustpilot

Hello Karl,

Thanks for your feedback.

The way you describe things is not the way it is supposed to be.
Would you be kind to send us an email with the name and domain of the company you are trying to review to support@trustpilot.com? We would really like to investigate if the company you bought from is manipulating with our system.

Thanks,
Joakim Ditlev
Trustpilot

--- Updated March 15th ---

Thanks Karl,

We are currently investigating the company you mention. Under normal circumstances your order number will be the only thing you need to submit to ensure that you are a real customer.

Thanks for your patience.

Joakim Ditlev
Trustpilot