D Lever´s profile

Reviews (3)

Deep Blue Dive

competitive prices, efficient service and prompt delivery

No problems with finding what I wanted at good prices and the service was efficient. One small annoyance is that standard delivery is via Royal Mail and needs signing for. Fine if you're in or a neighbour is around but a pain if you've got to collect. In fairness that's not DBD's fault.

VioVet

Super efficient

Easy to order, prompt delivery at a competitive price. Can't fault Viovet and will use again.

Essential Travel

Insured for one day!

Really poor website allowed me to create a policy for one day, the day I accepted the quote. Surely it would be possible to build a rule that prompts an 'are you sure' message for unusual trip durations. My other issue is that I wanted scuba diving cover but nowhere in the online information detailing the cover could I find exactly what I am covered for. If it is there it is really well hidden.

I await with interest if they'll amend my one day policy without charge when I phone them when they re-open on Monday.

13 March 2012

Reply from Essential Travel Ltd

Dear Mr Lever,

Thanks for your feedback. We're very sorry you had a poor experience with the use of our site.

Unfortunately a large number of our customers regularly book one day trips with our travel insurance so your suggestion of our system recognising unusual trip durations in this fashion disappointingly wouldn't work. We have many types of travellers who use this sort of trip duration cover, for example some of our business customers often travel within a 24 hour window.

Again it's unfortunate that you couldn't find the specific details for our scuba diving travel insurance. All the details you need are 100% available in our policy wording document that features clearly throughout our booking process for our customers to examine their cover specifics. You also can check here to confirm anymore specifics you require: http://www.essentialtravel.co.uk/travelinsurance/scubainsurance.asp

Unfortunately we can't be held responsible for the one day booking duration you made, however we do offer free amendments to our Travel Insurance policies and I'm pleased to see that you have made the adjustments you needed and been requoted a price that is applicable to these changes.

If you require any further assistance please don't hesitate to contact us at customerservices@essentialtravel.co.uk

Kind Regards,

Essential Travel

D Lever´s profile

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D Lever
Reviewer
United Kingdom

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