Peter Boasman´s profile

Reviews (37)

InsureandGo UK

Excellent personal service at a great price.

Policy offered was perfect for my needs. Hayley, the rep was courteous, polite and efficient throughout the process.

Travis Perkins

Good service at Epping Branch

Have lived in the area for years' but have never used TP until last week. Staff were friendly, polite and efficient. Plus they had everything I needed!

John O'Neill found this review useful

O2

Good service at Stratford

Had my SIM card checked with no hassle. Good service and was on my way in no time. The problem was the phone!

Apple

Good customer service at Westfield Startford

Had to return my iphone 5 which had stopped working after 2 months! It turned out that the pone was not reading the SIM card. This is a known problem! After initially saying that I would have to make an appointment, the assistant thought better of it, checked the SIM and issued a new replacement immediately. Still surprised that such a premium product would pack in so soon!

Reissonline

Very poor customer service!

Returned a pair of ill-fitting shoes for my partner. The reaction of the sales assistant was incredulous, steadfastly refusing to credit the Barclaycard. I insisted on seeing the manager, who was confrontational and abrupt, stating that it was company policy to offer only a voucher or credit note. After standing my ground, the manager reluctantly and begrudgingly credited the card. This was an appalling customer service experience. It then made me wonder, how would I have coped if I had been living with a special need, such as dementia or autism? Reiss, you really need to get in touch with modern customer service practice. Avoid this store.

Plusnet

Good support

After initial teething problems, issues were quickly resolved!

Santander

Do not value long-term customers!

I have been with Santander/Abbey National since 1986. My mortgage, savings etc are with them. They have no issues with the way I conduct my accounts. In November last year, they would not let me take out a reduced interest mortgage, despite the fact that such products were available. They would not give me an explanation and were rude, stating that there was nothing they could do. Avoid!!!!

Michelle Garwood Sutton, Bill Reayand Sherry Blackburn found this review useful

Eon Uk

Use with caution

This company grab your money. They do not take into account the times you hit a rough patch and don't empathise at all!!!!

HM

Great Sales

The place to grab a bargain!

Debenhams

Not as advertised

Went to Oxford Street store. specifically to buy a particular brand of shorts - Craghoppers, as advertised online. Was told by a very unfriendly shop assistant that they didn't stock them, with no explanation!

Camper

Great shoes

First purchase of Camper - excellent buy!

Maplin

Liverpool Street Branch Customer Service below average.

Bought Netgear N300 router on Tuesday. Despite exccellent support from Netgear and Plusnet, the device failed to hold the ASDL signal. Took the goods back to Maplin. Customer Service Manager told me that he could only exchange the goods and would not refund . He adopted a confrontational attitude, stating that all goods are tested etc... After quoting Consumer Protection Law i.e.that the goods were not fit for purpose, he changed his mind and gave me a refund. He then said that he wouldn't do it again! I won't be using Maplin again!

Selcobw

Great value

Great selection of materials. Staff very helpful. Off the shelf kitchens are great value.
Always have what I want!

Jules B

Great customer service!

Great product - Barbour shoes. It was like receiving a present. The goods arrived perfectly wrapped. Nice touch with the paperwork! Shoes are excellent. Will definitely use this company again!

DIY

GREAT SERVICE!

Bought a cooker and hob in the sale. Great personal service and excellent bargain!
Much better than Homebase or Curry's!!!

Currys

POOR SERVICE

Went to purcase a washing machine and fridge. Their customer service agents were just not interested and couldn't be bothered. Ended up at B and Q were the service was excellent!

Selco

BARGAINS TO BE HAD!

A great place for traders and businesses. They usually have evrything you want. Their kitchens are good value.

Sainsburys

Super service from Sainsbury's!

Puchased a laptop using the click to collect service . Goods arrived wthin 24 hours - beating John Lewis by 4 days!

John Lewis

Never believe the reputation!

A week last Sunday we ordered an Ipad using the click to collect service. We received an email saying that the goods would be available on the Bank Holiday Monday. This was followed by a calll on the Monday saying that we could collect the Ipad from the store on the Tuesday. My partner duly arrived at Waitrose on the Tuesday with the relevant paperwork and card. She was told that there was no record of the order. Following numerous phone calls/emails (and being fobbed off), total confusion reigned. Eventually, a brave John Lewis Customer Service Agent acknowledged the poor service last Friday and offered a £30 refund. The matter is now resolved - but I will never believe what people tell me about John Lewis again!

Easyjet

Would you believe it - a positive experience!

Great experience compared to last year. The level of customer service and communication has improved beyond belief. In particular, the organisation at Palma airport was excellent. As a result, the queues moved rapidy and the waiting time was reduced considerably. Air-crew were very polite and the captains on both flights were very communicative, informing passengers throughout the flight about any developments, place/sights of interest. This made the experience far more enjoyable! Well done Easyjet!

Schuh

Brilliant product

Ordered a pair of shoes in the sale. The product matched exactly the description on the website. Pure quality and great value for money1

Sports Direct-international

Great service

Goods delivered within 48 hrs, great product, excellent quality and amazing price!

Iceland

Good value

Very poor service today (Debden, Essex) - too many customers, only two tills - horrendous

Robertdyas

Poor Customer Service - Loughton Branch

Went to buy non-stick pans as advertised on the internet. I saw the items, but they didn't appear to be on offer. .I asked the staff where the offer was located. They pointed to the back of the store. I explained that there were no signs advertising the offer. The reply was to 'help myself', with no direction or help!

The customer service was non-existent, with one employee on the phone, ignoring the customers in the shop. Serious training needed here!

Hawesandcurtis

Poor service

Visited Liverpool St store. Wanted a choice of both button down and formal collar. Not impressed. with the service. There was a couldn't care less attitude from the two female sales staff. Was iI being served by work-experience employees? Then went to Jermyn Street Flagship store, were I had to iterrupt 3 staff who were busy gossiping! Gets three stars for good product. Not what I expected!!!

Homebase

Can do better!

Customer service not up to expectation

Morrisons

Value healthy options

Morrison's own brand canellini beans are great value for money!

Westernunion

First time user

This proved to be a trouble-free transaction.

Marksandspencer

Outlet value

Ordered a shirt from the outlet. it arrived promptly and as great value for money!

Tkmaxx

Prompt delivery

ordered pair of loake shoes. goods arrived promptly and shoes were first-class.

Sportshoes

First class service.

Great service, superb product and excellent service.

Amazon

First class

Great customer service and prompt delivery

Virginmedia

Be careful!

Virgin offers good deals on some interesting products. When my new Blackberry packed up whilst on holiday in the middle of nowhere in India, all they could do was offer me a refurbished replacement! Will be looking to move at the end of my contract.

Google

Aldi

Just discovered Aldi. Great food, good wines and excellent value!

Aldi

Update

Now doing a weekly shop. Great Burgundy wines. Need I say more?

Peter Boasman´s profile

profile image of Peter Boasman
Peter Boasman
Reviewer
Male, 1954
London, United Kingdom

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