+ Excellent website with a vast choice of designs, good pictures and easy to use
+ Telephone staff were generally helpful and knowledgeable
+ Cheerful and helpful delivery driver
+ Furniture arrived well packaged and undamaged
+ Lovely furniture, better than expected
- Estimated 4-6 weeks delivery turned out to be 10 weeks
- Payment taken immediately
- No communication about delayed delivery
- First delivery cancelled with no notice due to van breakdown
- Had to wait 2 weeks for next delivery slot - totally unacceptable, I understand that problems occur but our order should have been prioritised and with us the next day
Points for Oak Furniture Solutions to improve:
1. Give more accurate delivery estimates
2. Don't take payment until goods are in stock
3. Communicate the progress of orders
4. Use a more capable delivery company
Robert R S Walters found this review useful
Have been using Blackcircles for a few years now because it saves the hassle of ringing round for prices and you can choose your tyres without being limited to what's in stock at a particular fitting centre. It is usually the best price available too. Excellent communication and I've never had any problems with the website or fitting centre services.
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