Andrew´s profile

Reviews (1)

Oneclickpets

Overall a good experience

I have made a few purchased from OneClickPets.co.uk recently. Two of them went without issue and I was very pleased with the products, delivery packaging, delivery cost and of course the price of the items which is amongst the cheapest on the internet.

I would not hesitate to order from the again, as the price is right and service generally good.

I have had one poor experience. One of the orders I placed, now refunded, had some problems. I kept chasing the order daily, to be told one of the items was coming in that day or the next day. It never arrived, after about a week, I was again told it was in the next day, I checked with the manufacturer to be told it was out of stock with them and so they doubted it would arrived with oneclick. I called oneclick and after some debating managed to get them to call their supplier and they told me it would be definitely in the next day. I then received an email from the an hour later to say it wouldn't be coming and did I want to cancel that item from the order. It would have been nice to have had this information earlier than a week later and it took some investigation by me to work it.

Andrew´s profile

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Andrew
Reviewer
Male, 1977
Chester, United Kingdom

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