Paul Thompson´s profile

Reviews (7)

Chinese Motorcycle Parts Online

Good fast deliveries backed by good service

Ordered several parts - always been fast to ship. Queries replied within their stated SLA or much sooner.

The Light Bulb Company (UK)

Well priced goods, speedily shipped

Ordered a specialist lamp - good price. Very well packaged and delivered speedily. Fully updated throughout the whole ordering process.

TravelPharm

Prompt, accurate service

The medicine arrived quickly and was the correct order. Perfect!

BetterBathrooms.com

Quality Bathroom cabinets

Delivery was about the time the courier stated which is good. The cabinets are excellent quality and arrived in perfect order due to being well packaged. I would do business with this company again and recommend them to others.

ao.com

Awful delivery service

Was hopeful that this was a company that understood what a customer wanted from a delivery. "Notify you after 7a.m. of your delivery slot". Great I thought!
So at 5:20 a.m. I was surprised to be woken by an automated message on the home phone letting me know that the delivery was scheduled between 11a.m. and 3 p.m. Them by text and two calls to my mobile!
Not a great time slot but I had taken the day off work and thought with any luck it would be here by 3p.m. and I could leave the house.
3 p.m. arrived, 4 p.m., 5 p.m., 6 p.m.... Delivered at 7 p.m.

12 November 2012

Reply from ao.com

Hi Paul

I'm really sorry to hear you're unhappy with our service.

Our text and voice notifications are normally sent at 7am to make sure we give our customers as much notice of their delivery slot as possible. However, there was a system error on Friday, which meant that the timeslot messages were sent about 2 hours earlier than they should have been.

This has been investigated with our courier company, Expert Logistics, and their service provider, who send the messages on their behalf. It was identified that the cause of this error was an unplanned restart of their systems. This caused an issue with the time being set 2 hours ahead, meaning the server thought it was 7am, when it was in fact 5am.

I'm so sorry that we woke you. A 5am wake up call is never good! Please be assured that Expert Logistics are in discussions with their service provider to ensure that preventative measures are put into place, so that this does not happen again.

I can also understand your further annoyance when your delivery arrived later than you were expecting. I'd like look into this for you to see what went wrong, as we clearly let you down. Please can I have your order number?

Thanks

Vicky - Appliances Online
reviews@appliancesonline.co.uk

Gear4music.com

Goods as described with prompt delivery

As per the summary...this is how internet shopping should be.

www.plumbworld.co.uk

Good shopping experience

Product was good competitive price and arrived promptly, was as expected and worked when fitted. Perfect

Paul Thompson´s profile

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Paul Thompson
Reviewer
United Kingdom

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