The first order I made never arrived. After one month of trying to contact the company through phone and email I eventually managed to speak to somebody who organised a new delivery which arrived the next day. However the boots did not fit and I then began the painstaking job of trying to return them. Again no replies to any emails or phone messages, in fact eventually the phone message at Shoe Envy was "Sorry we cannot take your call" and all to get a returns number required for the returned package!!
I have now posted the boots without a returns number so goodness knows what will happen!! I can imagine having a horrendous job trying to get a refund. It goes without saying that the money was taken from my bank account as soon as the first order was made.
Rubbish!! Absolutely no way I would ever use this company again.
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