Ordered a little swim suit for my wee boy and the package arrived within 2 days. I received confirmation and postage details so kept up to date at all times which is always reassuring when ordering off a website you haven't used before.
When the package arrived although it the package had the right name & address but they had put in another persons order by mistake.
I phoned them about this straight away and they sincerely apologized about this and informed that they would send out the correct package and asked if they included a return postage paid envelope if I could send back the incorrect item - which I did.
My correct item (which was great) arrived in 2 days so no harm done at all.
Very impressed with the customer service and most places today care very little about their customers.
Well Done Konfidence.
Firstly with connection which I paid for they decided that the best place to put the phone/internet connection is a utility cupboard which has no power point which means if I want to make a call or use the internet I have to either sit in a dingy small room or have long power cords across the main floors for my child to trip over and play with.
When I contacted them about this they simply informed me that the engineer decided that this is the best place for the connections so that is where it is.
I only got the phone line for my broadband. When receiving the bill I noticed a MINIMUM CALL COMMITMENT CHARGE. I was shocked to read this. Again on the phone (getting through to someone at BT is an adventure) who inform that if I had read ALL the T&C's that there is a clause in them that if you do not make a certain chargeable phone calls you will be charged an additional fee.
This is even though you get a package that includes calls!
BT will never improve so after this 12 months I will not make the mistake again of using them and I hope they in their attempt to take on the TV companies.
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