Next are now using Hermes which is probably the worst courier company out there. They decide when to make deliveries so Next's next day delivery if you order before 9pm does not exist anymore.
Secondly these couriers don't even pay attention to which address they deliver to. I have apparantly had a parcel delivered to me today which I have signed for. However despite being home all day I have not received my package so I have no idea where it has been delivered, but Hermes records say it has been delivered to me. I don't know whats going to happen now.
Amazon are using excellent however in a short space of time they have used both DHL and Hermes which are awful courier companys. DHL over the xmas period just left parcels outside my front door on a main street and when I phoned them about it said that they are not obliged to knock on customers doors which Amazon confirmed.
Now they are using Hermes which deliver when they want to and get mixed up with delivery addresses.
Next have now started using these idiots which means that I can never purchase from them again. My order was meant to be delivered on Saturday and I waited all day for it and it didn't arrive. When I phoned Next they checked and said that they don't know why the courier didn't deliver and that the courier must have decided to deliver on Monday and to wait until end of Monday. That's great you pay for next day delivery but its the courier company that decides when you should get your parcel.
Then Today Sunday, I get an email from Next saying that my item has been delivered and they hope that I am happy with my items. I checked my Next account and there it said that my item had been delivered at 6.44pm and that I had signed for it. I was home the whole day with my 3 year old so I have no idea where and who this idiot has given my parcel to.
I had the same problem when they delivered a parcel from Amazon to me 2 weeks ago, the address they said they left it as was a boarded up house that has been abandoned after a house fire 2 years ago. Amazon were very professional but I have no idea how Next will deal with this.
Anyone remember Blue Arrow? I think that Hermes is their reincarnation coming back to smite us all.
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