A real person in the UK answers the phone and is actually empowered to do something. I changed my order three times , a problem with long lead times and an indecisive customer, never a problem, now the stuff has all arrived and is all very good. I paid £1200 for a sofa they claim would be £2500 on the high street, realistically I think it would be more like £1800 on the high street, but still bloody good value.
Don’t go near them, I ordered a tumble dryer which they claimed was in stock and could be delivered next day, only to be emailed the day before it was to be delivered claiming it was out of stock at their suppliers, there was no way to cancel online, I had to wait in a phone system from hell, just to cancel on order they’d messed up.
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