I have been a Very / Littlewoods customer for over 20 years and have been extremely loyal. However, after repeated failed deliveries by their sister company Yodel I decided to stop ordering and will not do so again until they change their delivery company or provide the consumer with a choice of courier. Customer Services have called me 3 times to tempt me to order again but my complaint falls on deaf ears. Let's be honest they are not going to change whilst they are both owned by the same parent business. Since their appearance on Panorama, I definitely will not order from them........ Regardless of who they use to deliver...
Ordered a large rabbit hutch and I was dreading it being delivered by Yodel. To my pleasant surprise DPD delivered it - but only 1 of 2 packages was deliveredon the Friday.
Waited a further 3 days for the 2nd package to arrive.
However, once assembled, the item was excellent and very good value for money.
The only thing that ever let's Amazon down is the poor delivery companies they use and this needs to be taken seriously and addressed as many people stop using on line companies due to their poor delivery experience which is letting the side down.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.