Hard To Find HTFR

Efficient service; customer sales still needs a little work

Most aspects of this transaction were to a high standard. The item I purchased was well described on the website and came with a decent set of pictures. The price was OK. Delivery time was exceptionally quick also, and it was good to be able to track my order. The negatives are fairly minor: in the first instance, I was led to believe that shipment would be free (this is what it explicitly said in the listing), but when I went to make the order I was charged. When I called customer services for advice I was told the order had to be over a certain amount to qualify for free delivery. It had not specified this when I made the purchase. That was not a deal-breaker, but I really wish the guys at HTFR were a little friendlier on the phone and were a bit more patient. I recommend HTFR in terms of good products and efficient service, but don't expect any kind of personal touch if you have to deal with them.