Jane Bennet´s profile

Reviews (3)

Garden XL

Great choice of wellies, super-fast free delivery (£15+ order) and excellent customer service

We ordered on 20th Dec, and they arrived on 24th! Lovely pink spotty wellies which my daughter loves (and keeps parading around the house in). And this was after a previous pair had to be replaced when they developed a split after 11 months - we sent that pair back and received a full refund. Great service all round.


Awful customer service and awful service

I ordered a pre-release mug in time for Christmas. A fortnight before Christmas it was delayed until after New Year. Then it was canned altogether. Pathetic! I also ordered a boxed game for my nephew as it was the cheapest available at Play. When it arrived, it was all bashed and not in a fit state to give as a present. The company gave me a refund minus postage. I emailed the company and apart from an auto reply (that I should receive a response within 72 hours), never heard from them. When I rang up to complain that I'd wanted a replacement, they said I could order it from their web site, but the price had tripled, so it was no longer competitive. After a bit of discussion they agreed to refund my postage. However, I ended up buying the product elsewhere. As a result of these experiences, I will not do business with play.com again.

T Gand leshopper found this review useful


prompt delivery of competitively priced goods

I ordered about a dozen tubes of toothpaste, to take advantage of the free postage over £20. They were well packed and delivered promptly. No fuss. What more would you want?

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Jane Bennet
United Kingdom