I was really worried after reading some of the reviews on this company after I had
already ordered my arbour, however, whilst their customer service is not the best by any means, they weren`t as bad as I`d been led to believe. I did have to chase up delivery on my product as the quoted 5 to 10 days turned into 3 weeks, but the goods did eventually arrive as promised and the delivery guys were really helpful. There were a few screws missing, but a quick call to Rowlinson direct (who supply the arbour to Gardener`s World), and they were sent out the same day. We have not erected as yet, but the quality of the product looks excellent. So don`t be put off by this company. I think the reviews are a bit misleading as they go from one extreme to the other. If you like top notch customer service then I would probably go somewhere else, but if you don`t mind a bit of a wait, and maybe having to do a bit of chasing up yourself then you won`t be disappointed.
I have ordered twice from this company. On both occasions not only was the level of customer service excellent, but the products themselves were of a high quality. In the case of the door number I ordered some years back, it still looks as good today as when it was first received. For my latest order Atlantic signs pulled out all the stops to ensure my goods arrived by the required date. It is a rare delight these days to find the high level of customer service provided by this company, and I would highly recommend to anyone looking to purchase a house number or name plaque.
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