I bought a LG 50PG4000 Plasma TV on the 5th November 2008 along with 5 years extended warranty (insurance) for well over £1000.
At the beginning of January of this year 2012, the TV became faulty. I called Comet and asked for the TV to be repaired. An engineer came round to assess fault and advised Comet of the cost of the repair which was nearly the price of the TV at just under £1000, and advised Comet to pay out.
After several weeks and no contact from Comet, I called to chase up and was told Comet had opted to repair the TV. This was the beginning of my nightmare experience with Comet.
To cut a long story short, it has been over 2 months and there has been no progress. My TV is still in my front room faulty and considering the poor level of service I have received and the length of time this is taking, it is clearly evident that the parts in question cannot be obtained, although they claim they are still waiting for the parts. They are using these delay tactics to avoid paying out for the TV of which I have paid for in full including the extended warranty (insurance).
Throughout this period they have failed to keep me informed of the progress of this case and I have been forced to chase which is unacceptable. I have also sent letters to the complaints department and emailed the Comet directors to no avail. I have requested a full credit note for the value of the TV so I can replace the faulty item and a refund on the 5 years extended warranty which is not being honoured.
I am still awaiting an immediate resolution.
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